Pay Your Bill

Utility Online Bill Pay will be down on 12/20/2024 from 5pm until 11:59pm for scheduled maintenance.

Utility Bills can be paid in the following ways:

Automatic Withdrawal

You may opt to have your bill automatically deducted each month from your checking or savings account through our Surepay program.

How automatic withdrawal works: About 10 days after you receive your water bill, your payment will automatically be deducted from your bank account. This saves you time, money and worry, no need for stamps and you don’t have to worry about late or lost payments.

To Enroll, fill out the Surepay form and mail it in.

Online

You must register for an account before you can pay your bill online.

In Person or by Mail

Make Checks Payable to: City of Prescott
201 N Montezuma St, Prescott, AZ 86301-3007

How to set up an online account to pay your bill

Follow the steps below to apply for which includes water, sewer and trash/recycling

Step 1

Read all 4 steps BEFORE going through the registration process, then come back and start at this step (Step 1).

(If a new window does not open up, you likely have pop-ups blocked. Please disable the popup blocker for this website.)

Step 2

To Login for the first time you have two options to authenticate your account. Either sign in with 1) Google, Apple, Microsoft or Facebook, or 2) Any email address. With option 1), you will use the streamlined approach with either Google’s, Apple’s, Microsoft’s or Facebook’s method of authentication and you will not need to separately verify your email address.

To sign in with Google:

Enter your google email or phone number you have setup with Google. Then you will be prompted for your password.

Google will then push a verification to your phone or click Try another way if you prefer another method of verification such as text message.

To sign up with your email address:

The other sign up option is to click on the sign up link at the bottom of the prompt.

From there, you enter your email, first name, last name and a password following the requirements presented.

Notice: for users who had an online account prior to October 30, 2023: If possible, use the same email here as your previous login for your online account before the upgrade, the system will match the two accounts and you might not need to link accounts.

The system will then send you a verification code in to the email address you entered. Use that code from the email and enter it into the blank box, then click Verify.

After you enter the code, some web browsers will direct you a User Profile page or the Account Settings. If you see a User Profile image like below, will have to click on the Prescott, AZ Citizen Self Service link, then click Log In. If you see Account Settings, go to the next step

Step 3

Once logged in, you will need to link your Utility Account to your profile. You will need your full 10 digit account number, which is on your Utility Bill:

First click on the link to account hyperlink.

Or if you didn’t link immediately, the screen may look like this “Profile information not found”

If so, you must first click on Utility Billing then Link to Account.

Then, enter the first 5 digits of your account number in the first box, and the last 5 in the second box.

You have successfully linked account if you see the Account and Customer number now listed. To get to the account, click on the account number which is hyperlinked (blue underlined).

From there you can navigate to see the account summary or manage bills to pay with a credit card.

Step 4

Lastly, in the future, you will not need to follow these same steps, but just click on the option 1 verification such as Google, Apple, Microsoft, Facebook, or just enter your email address and click next to enter your password and login.

Do you have questions?

Not finding what you're looking for or have questions? We are happy to help, please reach out.

Utility Billing