Dispatch Center (PRCC)

CONTACT

Contact:

  • Police Admin
  • 222 S Marina St

  • 928-777-1900 Emergencies: Dial 911
  • Non-Emergency Number: 928-445-3131
  • Barking Dog Hotline: 928-777-1DOG (1364)
  • Facebook

The Prescott Regional (Public Safety) Communication Center (PRCC) is the emergency communications center (ECC) for four police agencies and four fire agencies. The PRCC dispatches for the following agencies:

  • Central Arizona Fire Authority
  • Groom Creek Fire District
  • Prescott Fire Department
  • Prescott Police Department
  • Prescott Valley Police Department
  • Yavapai College
  • Walker Fire Protection Association
  • Yavapai-Prescott Tribal Police

The regional center concept has the advantage of real-time communications between partnering agencies serving over 400 square miles.

Prior to 2005, dispatching occurred at numerous locations for police and fire. Various deficiencies were identified such as, minimal coordination, lack of cooperation among agencies, inadequate sharing of information, competition for qualified staff members, minimal opportunities for training and promotion, and the cost effectiveness of purchasing and implementing technological enhancements separately. For these reasons, a feasibility study was conducted by an outside consulting firm, and in April of 2005, joint operations began at the Prescott Regional (Public Safety) Communications Center.

The PRCC is a 24-hour operation staffed by 29 civilian employees who are cross-trained to handle Police, Fire and EMS emergency calls.  The Center answers over 20,000 emergency and non-emergency monthly.

E-9-1-1

When a call is made to 9-1-1, the dispatcher has instantaneous information of where the call is being made. Although the location is made available to the dispatcher, it is imperative that callers give the dispatcher their current location.

New technology allows for the dispatcher to have approximate location information for calls made to 9-1-1 from cellular telephones. Callers should always identify their geographical location when calling 9-1-1 from a cell phone so valuable time in dispatching units is not wasted.

Code Red

Code Red is a multi-line outbound reverse emergency notification calling system capable of sending recorded messages to land lines and cell lines in a specific area with time critical information. Code Red is managed by the Yavapai County Sheriff’s Office and you can sign up by going to Emergency Notification System (ENS).

Uses for Code Red notification:

  • Missing children
  • Endangered adult broadcasts
  • Information of critical events, i.e., earthquakes, fire, floods
  • Notification of hazards, i.e., downed power lines causing road closures, hazardous spills, etc.
  • Crime Alerts and urgent public safety information.
  • Text to 911 – Is now available in Yavapai County. Our center is equipped to receive and respond to mobile phone Text-to-9-1-1 messages from our community. Call if you can – Text if you can’t
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